Spectra T200 - Resolving; Resolving Operational Issues

Chapter 12 — Library Troubleshooting Resolving Operational Issues
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
347
RESOLVING OPERATIONAL ISSUES
This section provides information about potential issues you may
encounter while operating the library.
Issue Cause Resolution
One or more
chambers
marked as
unusable
When the library is
repeatedly unable to
insert a magazine into a
chamber, it marks the
chamber as unusable and
posts a system message.
1. Open a support ticket describing the system
message that was posted (see Opening a Support
Ticket on page 502).
2. Continue using the library, keeping the following
in mind:
 If the library has unassigned chambers,
operation is not affected. However, if you create
a new partition that uses the unassigned
chambers, you will not be able to load
magazines into all of the chambers assigned to
the partition.
 If all of the chambers in the library are assigned
to partitions, the number of magazines that can
be imported into the partitions is reduced.
Element
addresses change
after installing
additional drives
Installing additional
drives into a partially
filled DBA, or removing
drives from a DBA, may
cause the library to
reassign element
addresses.
To avoid errors after adding a new drive, make sure
that you reconfigure the element addresses your
storage management software uses to access drives
when you install a new drive (refer to your software
documentation for instructions).
Magazine is in
TAP after a power
failure
If the library loses power
while a TeraPack
magazine is in a TAP, the
library only identifies the
magazine’s presence in
the TAP the next time
media is imported or
exported.
To recover the magazine, use the Import/Export
TeraPack Cases screen to initiate an import or
export operation (see Chapter 7 – Importing and
Exporting Cartridges, beginning on page 217 for
instructions).
Magazine is left
in transporter
following a move
The library was unable to
insert the magazine into
its original chamber and
no empty chambers are
available. The library
posts a system message
and halts.
Contact Spectra Logic Technical Support for
assistance (see Contacting Spectra Logic on page 7).
System message
indicates that the
robotics are
blocked
A blockage is preventing
the library from moving
the robotics.
Use the steps in Accessing the Library Interior and
Troubleshooting Blockages on page 386 to
troubleshoot the problem.