Spectra T200 - Identify the Problem; Troubleshooting Drives

Chapter 13 — Drive Troubleshooting Troubleshooting Drives
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
412
TROUBLESHOOTING DRIVES
The following sections provide information about troubleshooting drive
problems.
Identify the Problem
1. When you encounter problems with drive operation while using the
library’s BlueScale user interface, begin troubleshooting by checking the
following:
Check... To...
System messages Review any system messages that were posted by the library (see Check and
Respond to Messages on page 160) and take any action described in the
message(s).
Error sense codes Look up the definition of an error sense code referenced in a system message
using the Spectra Tape Libraries SCSI Developer Guide.
Drive
documentation
Find detailed troubleshooting information for the drive. See Additional
Publications on page 19 for information about obtaining drive documentation.
Technical Support
Portal
Find information about the most current version of BlueScale software and
additional service and support tools. You can access the Technical Support
portal at support.spectralogic.com.
Note: Accessing many of the tools available on the Technical Support portal
requires creating a user account. See Accessing the Technical Support Portal on
page 499 for instructions.
 Check the options under the Documentation and Knowledge Base menus for
additional troubleshooting information.
 Check the Service & Contracts menu to view information about the warranty
and service options available for your library as well as the Spectra Certified
Media warranty.