Chapter 11 — Configuring and Using AutoSupport Using AutoSupport
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
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2. Select the forwarding options you want to use.
Allow BlueScale to automatically send log sets is selected by default.
Clear the check box if you do not want the library to automatically
generate and submit monthly Auto Support Log sets to one or more
preconfigured recipients.
The autosupport@spectralogic.com mail recipient is automatically
selected. All ASL files generated by the library are automatically
sent to Spectra Logic Technical Support.
Select any additional mail recipient(s) from the Mail To choices
presented. Only mail recipients that were previously configured are
listed (see Configure Mail Users on page 115).
3. Click Save.
After your changes are saved, the Configure Log Forwarding screen
redisplays with a confirmation message.
4. Click Previous to return to the main AutoSupport screen.
USING AUTOSUPPORT
AutoSupport provides the easiest way to open a support ticket or incident.
The following sections describe how to open or update a support ticket
using AutoSupport.
You can also open a support incident using the Spectra Logic Technical
Support portal. For instructions on submitting a support incident through
the support portal, see Opening a Support Ticket on page 502.
User Privilege Requirements Only a user with superuser or administrator
privileges can open and modify support tickets using AutoSupport.
Create New Support Tickets
Notes: If autosupport@spectralogic.com is included in the Mail To: field
for the autosupport profile used to submit a ticket, then
Spectra Logic immediately sends a confirmation email to the
email address listed in the autosupport profile used to
submit the ticket, and a support person contacts the person
submitting the ticket during normal service contract hours.
If it is during your service contract hours and the problems
requires immediate attention, call Spectra Logic Technical
Support after submitting the AutoSupport ticket (see
Contacting Spectra Logic on page 7).
Go to Spectra Logic’s website at: support.spectralogic.com/
services-and-contracts/support-offerings/ for information
about the warranty and service options for your library.
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