499
CHAPTER 16
Technical Support
Spectra Logic Technical Support provides a worldwide service and
maintenance structure, refined over many years to provide timely,
professional service.
ACCESSING THE TECHNICAL SUPPORT PORTAL
The Spectra Logic Technical Support portal provides access to the
Knowledge Base, the current version of BlueScale software for the library,
drive firmware, drive device drivers, and additional service and support
tools. You can also open or update a support incident and upload ASL
files.
A valid BlueScale Software Support key is required in order to obtain technical
support (see Service Contract Extension on page 524).
Topic
Accessing the Technical Support Portal this page
Create an Account page 500
Log Into the Portal page 502
Opening a Support Ticket page 502
Returns page 506
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