Spectra T200 - Library Troubleshooting

Chapter 12 — Library Troubleshooting Troubleshooting Library Problems
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
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TROUBLESHOOTING LIBRARY PROBLEMS
If you have a problem with your library, use the information in this section
to obtain help with resolving the problem.
TROUBLESHOOTING LIBRARY INITIALIZATION
I
SSUES
This section provides information about potential library initialization
issues that you may experience.
Check... To...
System Messages Review any System Messages that were posted by the library (see Check and
Respond to Messages on page 160) and take any action described in the
message(s).
Error Sense Codes Look up the definition of an error sense code referenced in a system message
using the Spectra Tape Libraries SCSI Developer Guide.
Library BlueScale
Software Version
Confirm that your library is at the latest released version of BlueScale software
(see Check the Library BlueScale Software Version on page 442). Some
problems with library components may be fixed by updating the component
firmware if the library is using a downlevel BlueScale version.
Technical Support
Portal
Find information about the most current version of BlueScale software and
additional service and support tools. You can access the Technical Support
portal at support.spectralogic.com.
Note: Accessing many of the tools available on the Technical Support portal
requires creating a user account. See Accessing the Technical Support Portal on
page 499 for instructions.
 Check the options under the Documentation and Knowledge Base menus for
additional troubleshooting information.
 Check the Service & Contracts menu to view information about the warranty
and service options available for your library as well as the Spectra Certified
Media warranty.
Issue Resolution
Library hangs while
gathering
initialization tasks
The library gathers tasks at the beginning of the library initialization process,
and displays this as its first task on the Library Initialization screen. If the
library is unable to gather the required initialization tasks within a few minutes
of powering on, contact Spectra Logic Technical Support for assistance (see
Contacting Spectra Logic on page 7).
Library hangs
during
initialization
If the library cannot complete the initialization process, it generates system
messages and enter maintenance mode. Contact Spectra Logic Technical
Support for assistance (see Contacting Spectra Logic on page 7). Do not power
off the library.