Spectra T200 - Log into the Portal; Opening a Support Ticket; Support

Chapter 16 — Technical Support Opening a Support Ticket
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
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Log Into the Portal
Use your email address and password to log into the Technical Support
Portal.
OPENING A SUPPORT TICKET
AutoSupport provides the easiest way to open a support ticket or incident.
See Chapter 11 – Configuring and Using AutoSupport, beginning on
page 322 for detailed information about configuring and using
AutoSupport.
You can also open a support incident using the Spectra Logic Technical
Support portal or telephone. Use the following instructions to open a
support incident through the portal.
1. Make notes about the problem, including what happened just before
the problem occurred.
2. Gather the following information:
 The serial number of the affected library (see Determine the Library
Serial Number on page 104)
 Type of host system being used
 Type and version of host operating system being used
 Type and version of host storage management software being used
3. Submit a support incident.
 To use the Spectra Logic Technical Support portal:
a. Log into your account on the Technical Support portal at
support.spectralogic.com.
Note: See Accessing the Technical Support Portal on page 499 if you
did not previously create an account on the Technical Support
portal.