Chapter 11 — Configuring and Using AutoSupport Configuring AutoSupport
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
325
CONFIGURING AUTOSUPPORT
If you have any questions about configuring AutoSupport, contact Spectra
Logic Technical Support (see Contacting Spectra Logic on page 7).
Note: To simplify entering the information required to configure and
use AutoSupport, use the BlueScale web interface or a keyboard
attached to the LCM.
Network and Support Contract Requirements Before you configure
AutoSupport, Spectra Logic recommends connecting the library to an
email gateway. You need to do the following:
Connect an Ethernet cable to the Ethernet connector on the LCM (see
Figure 9 on page 39).
Obtain the library’s IP address, subnet, and gateway address (see
Configure Network Settings on page 112).
User Privilege Requirements Only a user with superuser or administrator
privileges can configure the AutoSupport features.
Configure Mail Recipients
If not already completed, configure one or more mail recipients who
should receive AutoSupport information (see Configure Mail Users on
page 115). At a minimum, configure Spectra Logic Technical Support
(autosupport@spectralogic.com) as a mail recipient if you want to
automatically send AutoSupport ticket requests to Spectra Logic Technical
Support. If desired, you can configure additional recipients.
Notes: The default autosupport@spectralogic.com mail recipient can be
used for any ASL or HHM files that are generated by the
library. This includes those generated manually, or
automatically in response to critical events or log forwarding.
Do not configure the autosupport@spectralogic.com mail
recipient to receive messages that result from configuration
changes or system messages generated by the library.
AutoSupport can be used without email access by saving the
information generated by AutoSupport to a USB device and
then manually sending the stored information to Spectra
Logic Technical Support.
To Next Page
Loading...
