Spectra T200 - AutoSupport Overview

Chapter 11 — Configuring and Using AutoSupport AutoSupport Overview
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
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Critical Alarms
When you enable critical alarms, the library automatically generates an ASL
file whenever any of the events in the following table occurs. If you configured
one of your AutoSupport profiles as the AutoSend Profile (see Step 4 on
page 328), the library automatically sends the ASL file to the mail recipients in
the AutoSend profile.
Note: If you select autosupport@spectralogic.com as a mail recipient in
the AutoSend profile, the library also sends the ASL file and a
ticket request to Spectra Logic Technical Support.
For this event... An AutoSupport ticket request is generated...
Motion Restart Whenever motion restarts. Each motion restart is treated as a separate event and
results in generation and submission of an AutoSupport ticket request.
Front or Side Panel
Opened or Removed
If the library front or side panel is opened three times within thirty minutes. Only
one AutoSupport ticket request is generated for each 30-minute time period.
Power Supply Failure When a power supply fails. Each power supply is evaluated separately. Only one
AutoSupport ticket request per power supply is generated for each 24-hour time
period, even if the power supply fails and then resumes operation repeatedly. If
two power supplies fail during the same 24-hour time period, two separate
AutoSupport ticket requests are generated, one per failed power supply.
RIM or F-QIP Failure Whenever the library detects that a RIM or an F-QIP is no longer present. Only
RIMs or F-QIPs that are configured as part of a partition generates an
AutoSupport ticket request.
The following problems can generate a RIM failure event:
 Failure of the RIM software or hardware.
 Loss of communication between the library and the RIM.
 Removal of a RIM from the library without using the BlueScale Controller
Remove or Controller Replace operation.
AutoSupport ticket requests are not generated if the RIM is removed following a
Controller Remove or a Controller Replace operation.
Each RIM is evaluated separately. Only one AutoSupport ticket request per RIM
is generated for each 24-hour time period, even if the RIM fails and then resumes
operation repeatedly. If two RIMs fail during the same 24-hour time period, two
separate AutoSupport ticket requests are generated, one per failed RIM.
Drive Failure When the library detects a drive failure that results in the percentage of failed
drives in a partition meeting or exceeding the specified threshold (see Configure
Alarms on page 330).
The following drive problems can generate a drive failure event:
 Failure of the drive software or hardware.
 Loss of communication between the library and the drive.
 Removal of a drive from the library without using the BlueScale Drive Remove
or Drive Replace operation.
AutoSupport ticket requests are not generated if the drive is removed following a
Drive Remove or a Drive Replace operation.
Library Controller
Fails to Initialize
If the library controller (LC) fails to properly initialize.