Chapter 13 — Drive Troubleshooting Retrieving a Drive Trace or Drive Dump File
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
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3. On the next page, select the version of ITDT that you want to
download. If desired, you can select multiple versions.
Note: If you are unsure which version to select, click Show Fix Details
to see additional information.
4. Click Continue. Choose one of the following methods to download the
selected ITDT installation files:
Download using your browser (HTTP)
Download using bulk FTP
Download using Download Director
5. Download and read the ITDT documentation for assistance in using
and setting up the program.
6. Refer to the ITDT documentation for information about using ITDT to
retrieve drive dump files. Contact Spectra Logic Technical Support if
you need assistance (see Contacting Spectra Logic on page 7).
Use the BlueScale Retrieve Drive Dump Utility
If for some reason you cannot install and use ITDT in your environment,
use the BlueScale Retrieve Drive Dump utility to collect the dump file from
a drive.
Note: The Retrieve Drive Dump Utility is not supported for TS11xx
technology drives.
Before You Begin
Before you begin the utility, make sure you fulfill the following
prerequisites.
Insert USB Device This utility saves the drive dump file to a USB device
connected to the LCM. You must plug the USB device into one of the USB
ports on the LCM and allow time for the device to mount before you access
the Utilities screen (see Using a USB Device on page 175).
User Privilege Requirements Only a user with superuser or administrator
privileges can use the BlueScale software to retrieve a drive dump file.
Run the Utility
1. Determine the BlueScale identifier for the drive from which you want to
retrieve the dump file.
Note: Drives are identified according to their physical location in the
library. See Drive Identifiers on page 57 for detailed information.
2. Log into the library as a user with superuser or administrator
privileges.
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