Chapter 12 — Library Troubleshooting Troubleshooting Encryption Issues
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
345
TROUBLESHOOTING ENCRYPTION ISSUES
The information in this section may help resolve encryption-related
problems.
Issue Cause Resolution
Library can not
access the Spectra
SKLM server
The Spectra SKLM server’s
operating system firewall
does not allow the library
to access the server.
Create a firewall rule on the server to allow the
library to access the server.
Use the port setting that was assigned to the
server during the BlueScale (library) portion of
the Spectra SKLM server configuration.
The default port setting for Spectra SKLM is
3801.
See “Configure the Spectra SKLM Server” in the
Spectra Tape Libraries Encryption User Guide to
determine your port setting.
System message
states that “Load
attempted while
encryption is
enabled, but no
moniker or key list
was sent to the
DCM”
If a cartridge is left in a
drive after the library loses
power or you reset or
power-cycle the library, the
drive is not able to receive
encryption monikers.
This can also occur if a tape
is left in a drive while the
drive is reset or reseated.
Use the following steps to re-enable the
encryption process:
1. Move the cartridge out of the drive and return
it to its storage location (see Exchange
Magazines or Cartridges in a Partition on
page 235).
2. Reset the drive (see Resetting a Drive on
page 401).
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