339
CHAPTER 12
Library Troubleshooting
This chapter describes troubleshooting steps you can take, as appropriate,
to help resolve problems you might encounter while operating the library.
Try these troubleshooting procedures before you open a support ticket with
Spectra Logic Technical Support. If you are unable to resolve the problem
yourself, open a support ticket (see Opening a Support Ticket on page 502).
Note: The library must be under warranty or have a valid service
contract in order to qualify for support (see Service Contract
Extension on page 524 to learn about service contracts).
Topic
Troubleshooting Library Problems page 340
Troubleshooting Library Initialization Issues page 340
Troubleshooting BlueScale User Interface Issues page 341
Troubleshooting MLM Issues page 344
Troubleshooting Encryption Issues page 345
Resolving Operational Issues page 347
Using BlueScale Hardware Health Monitoring page 349
Respond to HHM Notifications page 350
View Hardware Health Monitoring (HHM) Data page 354
Capturing Traces page 355
Resetting the Library page 358
Resetting Components page 359
Reset the LCM page 359
Reset a RIM or F-QIP page 360
Discovering and Setting the BlueScale Vision Camera IP
Address
page 362
Testing the Robotics page 374
Restoring the Library Configuration page 376
Restore From an Auto Configuration Save File page 377
Restore the Library Configuration Using a Saved
Configuration
page 382
Restore the MLM and DLM Databases page 384
Accessing the Library Interior and Troubleshooting Blockages page 386
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