Spectra T200 - Configuring and Using AutoSupport

Chapter 11 — Configuring and Using AutoSupport AutoSupport Overview
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
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AUTOSUPPORT OVERVIEW
AutoSupport configures the library to automatically notify support
personnel or others with messages or when specific events occur. It can also
be used to open or update a support ticket and send it to a specified
recipient or to Spectra Logic Technical Support. AutoSupport can be used
without configuring the library with email access by saving the ASL sets
generated by AutoSupport to a USB device and then manually sending an
email containing the stored information to Spectra Logic Technical Support.
Note: AutoSupport Log (ASL) information is only for troubleshooting
purposes. This log information is separate from the data path
and contains no customer data.
Send Log Sets
This feature lets you manually generate a standard AutoSupport Log
(ASL) set (file) and email it to a pre-configured recipient or save it to a USB
device. You can use the Send Log Sets option to open or update a support
ticket and send it to a specified recipient or to Spectra Logic Technical
Support. The ASL included in the support ticket includes the following
types of information:
 Library message logs
 Library Control Module (LCM) logs
 LCM configuration (including the current physical configuration)
 A simplified report of the MLM and DLM databases
 EC data from all components
 BlueScale version
 Contact information for data center staff
 Other library information specified in the AutoSupport user profile
Log Forwarding
This feature configures the library to send monthly ASL files to
preconfigured recipients (see Configure Log Set Forwarding on page 331).