Watchguard V10 - Product Documentation; Assisted Support; Livesecurity Program

CHAPTER 2: Service and Support
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Product Documentation
WatchGuard products are fully documented on our
Web site at:
http://help.watchguard.com/documentation/default.asp.
Assisted Support
WatchGuard offers a variety of technical support services
for your WatchGuard products. Several support programs,
described throughout this section, are available through
WatchGuard Technical Support. For a summary of the cur-
rent technical support services offered, please refer to the
WatchGuard Web site at:
http://support.watchguard.com/aboutsupport.asp
N OTE
You must register for LiveSecurity Service before you can
receive technical support.
LiveSecurity
®
Program
WatchGuard LiveSecurity Technical Support is included
with every new Firebox Vclass. This support program is
designed to assist you in maintaining your enterprise secu-
rity system involving our Firebox Vclass, Firebox System,
SOHO, ServerLock, AppLock, and VPN products.
Hours
WatchGuard LiveSecurity Technical Support
business hours are 4:00 AM to 7:00 PM PST (GMT -
7), Monday through Friday.