Using the Support Features
Firebox Vclass User Guide 417
5 If this test has verified that the device is responding to
Ping packets from the Firebox Vclass appliance, the
physical connection is working.
If this test fails, check all physical connections, cables,
hubs, and other hardware components.
N
OTE
To obtain WatchGuard Technical Support, visit the
WatchGuard Web site at the following URL:
http://www.watchguard.com
For more information on technical support, see “Service and
Support” on page 9.
Using the Support Features
The debugging support features are helpful in trouble-
shooting possible malfunctions, but only in conjunction
with technical support. A technical support representative
may ask you to use these features and then forward the
results to WatchGuard for analysis.
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