CHAPTER 2: Service and Support
18 Vcontroller
our case response system and issue a support incident
number.
Firebox Vclass Installation Services
WatchGuard Remote Firebox Vclass Installation Services
are designed to provide you with comprehensive assis-
tance for basic Firebox Vclass installation. You can sched-
ule a dedicated two-hour time slot with a WatchGuard
technician to help you review your network and security
policy, install the LiveSecurity software and Firebox Vclass
hardware, and build a configuration in accordance with
your company security policy. VPN setup is not included
as part of this service.
VPN Installation Services
WatchGuard Remote VPN Installation Services are
designed to provide you with comprehensive assistance
for basic VPN installation. You can schedule a dedicated
two-hour time slot with one of our WatchGuard techni-
cians to review your VPN policy, help you configure your
VPN tunnels, and test your VPN configuration. This ser-
vice assumes you have already properly installed and con-
figured your Firebox Vclass appliances.
Training and Certification
WatchGuard offers training, certification, and a broad
spectrum of publications to customers and partners who
want to learn more about network security and Watch-
Guard products. No matter where you are located or
which products you own, we have a training solution for
you.
WatchGuard classroom training is available worldwide
through an extensive network of WatchGuard Certified
Training Partners (WCTPs). WCTPs strengthen our rela-
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