Xerox WorkCentre 5020 Service Documentation

July, 2007
3-6
WorkCentre 5020
IQ7, IQ8
Initial Issue
Image Quality
IQ7 Deletion RAP
Part of the image is missing.
Procedure
Check the paper type. The paper used is within specifications.
YN
Use paper that is within specifications.
Use paper from a freshly opened packet. The problem recurs.
YN
Completed
Remove the Drum Cartridge (PL 4.1) (REP 4.1.1) and reinstall it properly. Turn the power OFF
then ON and make a print.
The problem recurs.
YN
Completed
Install a new Drum Cartridge (PL 4.1) (REP 4.1.1). Turn the power OFF then ON and make a
print.
The problem recurs.
YN
Completed
Check the Transfer Corotron (PL 4.3) (REP 4.3.1). The Transfer Corotron is not damaged.
YN
Replace the Transfer Corotron (PL 4.3) (REP 4.3.1).
Replace the AIOC PWB (PL 8.1) (REP 8.1.1).
IQ8 Skew/Misregistration RAP
Printed images are not parallel to the edges of the paper.
Procedure
Check the location where the machine is installed. The machine is installed on a stable,
level surface.
YN
Install the machine on a stable, level surface.
Remove the Drum Cartridge (PL 4.1) (REP 4.1.1) and reinstall it properly. Turn the power OFF
then ON and make a print.
The problem recurs.
YN
Completed
Check the Paper Cassette. The Paper Cassette is installed properly.
YN
Install it properly.
Check the paper transport path. There are no obstructions or damaged parts in the paper
transport path.
YN
Remove any obstructions. Reshape or replace any damaged parts.
Replace the AIOC PWB (PL 8.1) (REP 8.1.1).

Xerox WorkCentre 5020 Specifications

General

Print Technology	Laser
Print Speed	Up to 20 ppm
Print Resolution	Up to 600 x 600 dpi
Max Paper Size	A3
Standard Paper Capacity	250 sheets
Bypass Tray Capacity	100 sheets
Duplex Printing	Manual
Copy Speed	Up to 20 cpm
First Page Out Time (Copying)	Less than 10 seconds
Scan Resolution	Up to 600 x 600 dpi
Operating System Compatibility	Windows, Mac OS
Automatic Document Feeder	50 sheets
Connectivity	USB 2.0
Functions	Print, Copy
Reduction / Enlargement	25% - 400%
Scan Destinations	USB, Email
Fax Transmission Speed	33.6 kbps
First Page Out Time (Printing)	Less than 8 seconds