2N IP intercom - Troubleshooting

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2N TELEKOMUNIKACE a.s., www.2n.cz 193/198

6.1 Troubleshooting

For the most frequently asked questions refer to .faq.2n.cz

Main Page

Content4
Product Overview5
Express Wizard for Basic Settings7
LAN Connection Setting7
Firmware Update9
SIP Server Connection Setting10
Display Name10
Phone Number10
Domain10
Quick Dial Button Settings12
Electric Lock Switching Settings13
Model Differences14
Function Licensing14
Why Are some Features Licensed?19
Which Features Are Licensed and What Licence Types Are There?19
What Other Products Follow this Licence Scheme?22
How Do I Get the Licence?23
Can I Have a Demo Licence?23
Signalling of Operational Statuses24
User Activated24
User Deactivated24
Profile Activated24
Profile Deactivated25
Call Prolongation Confirmation Signalling25
Internal Application Launched25
Disconnected from LAN, IP Address Lost25
Call End Signalling26
Connected Voip Phone26
Intercom Configuration27
Start Screen28
Configuration Menu29
Hardware29
Directory29
Status31
Device31
Services32
Licence33
Access Log35
Events35
Users40
Virtual Number42
User Switch Codes42
User Cards42
List of Parameters43
User Phone Numbers44
IP Eye Address45
Parallel Call to Following Number45
Parallel Call to Following Deputy45
User Deputy46
Access Profiles46
Authentication Mode46
User Fingerprint Setting Instructions47
Card ID47
Pairing Via Bluetooth Module in Intercom51
To Pair a Mobile Phone with the User51
Auth ID51
Pairing State51
USB RFID Card Reader52
Time Profiles54
Holidays57
Door59
Assigned Switch59
Assigned Input60
Input Mode60
Entry Rules60
Door Locking61
Exit Rules62
Virtual Card to Wiegand62
Silent Alarm Enabled62
Limit Failed Access Attempts62
Zonal Code63
REX Button63
Switches65
Switch Enabled66
Switch Mode66
Switch-On Duration66
Distinguish On/Off Codes66
Controlled Output67
Output Type67
Accessibility68
Activation by Call69
Activation by Quick Dial Button69
Activation by Time Profile69
Command Sent Upon Activation70
Command Sent Upon Deactivation70
Legacy Switch Code71
Audio72
Acoustic Feedback Filter75
Noise Level Threshold76
Alarm Start Delay76
Alarm End Delay76
Noise Level Graph76
Camera77
Common Settings78
Default Video Source78
PTZ Control Enabled78
Internal Camera79
Brightness Level79
Colour Saturation79
Camera Mode79
Current IR LED Brightness Level80
Video Input80
Video Standard80
Motion Detection Enabled80
Sensitivity Threshold81
Detection Area81
Activity Graph81
External Camera82
External Camera Enabled82
RTSP Stream Address82
Username82
Keypad84
Basic Settings85
Dial by Numeric Keypad85
Hang up by Numeric Keypad85
Timeout for Entering Numbers85
Telephone Mode Enabled86
Maximum Number of Dialled Digits86
Keypad Mapping86
Buttons88
Button Function During Call88
Restore Network Settings by Buttons88
Backlight90
Display92
Display (for 2N IP Vario Only)93
Language93
Original Language93
User Language93
Phonebook Search Mode94
Slideshow Screen Activation Timeout94
Slideshow Transition Time94
Nametags Screen Activation Timeout94
Power Saving Mode95
User Localisation95
Manual Mode96
Name Tags98
Slideshow98
Images and Video99
Slideshow Activation Timeout99
Card Reader100
RFID Interface101
Wiegand Interface101
Received Code Format101
Service Cards102
Plus Card ID102
Minus Card ID102
Digital Inputs104
Extenders106
Main Unit Module Configuration107
Button Module Configuration108
Keypad Module Configuration108
Infopanel Module Configuration109
Card Reader Module Configuration109
Bluetooth Module110
Multiple Authentication110
Associated Switch110
Read Signalling110
I/O Module Configuration111
Wiegand Module Configuration112
Induction Loop Module Configuration113
Display Module Configuration114
Fingerprint Reader Module Configuration114
Phone116
Explanation of IP Telephony Terms116
SIP 1 and SIP 2117
Calls121
Call Answering Mode122
Ring Time Limit122
Call Time Limit122
Video124
Qos DSCP Value124
Jitter Compensation124
Maximum Packet Size125
H.264 Payload Type125
Polycom Compatibility Mode125
Indoor Touch Tab126
Access Key126
Video Resolution126
Video Framerate126
Multicast Group127
Number of Registered Devices127
Number of Watching Devices127
Show List of Registered Devices127
Streaming128
Explanation of Terms129
Rtsp130
Audio Stream Enabled130
Video Stream Enabled131
Video Codec131
Stream URL131
UDP Unicast Enabled132
Maximum Video Packet Size132
Starting RTP Port132
Jpeg133
Multicast134
JPEG Compression Level134
Informacast135
Codec135
Multicast Sender Enabled135
Ftp136
FTP Client Enabled136
Upload Pictures137
Upload Period137
Passive Mode137
Onvif139
Enable WS Discovery139
E-Mail141
Smtp141
E-Mail on Call144
Default to144
E-Mail on Access145
Mobile Key148
User Identification (Auth ID)148
Pairing149
Encryption Key for Pairing149
Encryption Key Administration150
Restore Primary Key151
Delete Secondary Key151
Pairing PIN Validity151
Automation153
Http Api154
System API154
Switch API154
I/O Api154
User Sounds156
Sound Mapping157
Ringing before Answering Call157
Ringback Tone157
Call Busy Tone157
Announcement Scheduler159
Scheduler Enabled159
Web Server161
Device Name162
Web Interface Language162
Password162
HTTP Port162
Audio Test164
Audio Test Enabled165
Test Period165
Test Start Time165
Test Now165
Snmp166
Trap IP Address166
Download MIB File166
System168
Network169
Required Port Mode171
Current Port State171
Vlan ID171
802.1X172
Device Identity172
MD5 Authentication Enabled172
TLS Authentication Enabled172
Trace173
Date and Time174
Enhanced Security177
Enhanced Audio177
Enhanced Video177
Enhanced Integration177
Auto Provisioning181
Firmware181
Configuration182
Address Retrieval Mode183
Server Address183
File Path183
My2N / TR069185
My2N / TR069 Enabled185
Active Profile185
Connection Status186
Connection Test186
My2N ID186
ACS Server Address186
Syslog187
Send Syslog Messages187
Maintenance188
Reset Configuration188
Restore Configuration188
Backup Configuration188
Upgrade Firmware189
Check Firmware Online189
Restart Device189
Used Ports190
Supplementary Information192
Troubleshooting193
Industry Canada194
General Instructions and Cautions196
Electric Waste and Used Battery Pack Handling197

2N IP intercom - Troubleshooting

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