Routing elements
132
System functions and features as of R3.0
syd-0367/1.3 – R3.0 – 03.2013
Alternative Destinations
A call distribution element can be linked with two other call distribution elements
for the routing to alternative destinations:
• One of the call distribution elements is used for the routing to alternative desti-
nations if a call at the original destination is not answered.
• The other call distribution element is used for the routing to alternative destina-
tions if the original destination is busy.
Alternative Destination if no Answer
If at the original destination the call is neither answered nor forwarded within a
configurable period of time (CDE forwarding time setting), it is routed to the call dis-
tribution element entered under CDE if no answer. The original destination will then
stop ringing
Fig. 54 Routing via CDE if no answer
If the call is not answered at the alternative destination either, it will be routed to
another call distribution element if such an element has been entered under CDE if
no answer.
If the alternative destination is busy, the call is not forwarded.
The CDE forwarding time can be set individually for each call distribution element.
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