Routing elements
176
System functions and features as of R3.0
syd-0367/1.3 – R3.0 – 03.2013
Call Routing in the event of an ACD Server Failure
Alternative destinations have to be defined so that calls can be routed to a destina-
tion even in the event of an ACD server failure (see "Alternative Destinations",
page 132).
If the ACD server fails, an event message is generated (ACD server out of operation).
Fig. 75 Emergency routing in the event of an ACD server failure
If the same call routing as with the ACD server is to be achieved, the ACD server
configuration has to be replicated in the system configuration also (for example
ACD agent groups have to be replicated as user groups in the PBX configuration).
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