Features
493
System functions and features as of R3.0
syd-0367/1.3 – R3.0 – 03.2013
Call recording can be started and stopped in the following situations:
• In a call connection
• In a conference call
• During an incoming/outgoing call
• During dialling with call preparation
• During dialling with the line seized (overlap dialling)
The recording begins only once the call connection has been established. This
means that no ring back tones or hold tones are recorded.
If an enquiry call is made, the recording is temporarily interrupted and an e-mail is
sent containing the call as recorded up to that point. The recording automatically
restarts as soon as the call connection with the enquiry call party is set up and/or as
soon as the call connection with the original call party resumes.
The maximum recording time for each wave file depends on the configuration of
the parameter Maximum e-mail size [Mbyte] with SMTP server (CM_2.2.6). The set-
ting 2 MByte corresponds to approximately 2 minutes recording time. The record-
ing time increases by approx. 2 minutes for each additional MByte. If the maximum
recording time is reached, the system stops recording and sends a wave file to the
defined e-mail address(es). At the same time the system automatically starts a new
recording and stores it in a second wave file, etc. This way no conversation informa-
tion is lost, and recordings overlap each other by about 2 seconds.
The subject line of the e-mails sent consists of the name of the recorded wave file
included as an attachment; it is comprised as follows:
Tab. 303 E-mail subject
CallRec~CLIP-A_[Name-A]~CLIP-B_[Name_B]~...CLIP-F_[Name-F]_YYYYMMDD_HHMMSS_File No.
CallRec Designation for call recording.
CLIP-A CLIP of the user who started the call recording.
[Name-A] Name of user A, where available.
CLIP-B...CLIP-F CLIP of the other call parties involved (up to 5 in a six-party conference).
[Name-B]...[Name-F] Name of users B...F, where available.
YYYMMMDDD Date of the start of the recording.
HHMMSS Time of the start of the recording.
File No. If there are several files within the same recording, the file number is incremented
(1...n).
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