Features
502
System functions and features as of R3.0
syd-0367/1.3 – R3.0 – 03.2013
calls routed via a call distribution element are to be answered by the announce-
ment service.
Allocation in the call distribution elements
The allocation of a call to a predefined welcome announcement of the announce-
ment service is made in the call distribution elements under CM_3.1.4_CDE destina-
tions, depending on a switch group’s switch position. The position of the switch
group assigned to the call distribution element via which the call is to be routed is
always crucial. The welcome announcements for the various switch positions can
be the same or different.
Note:
An assigned welcome announcement is played only if its Status is config-
ured to Activated in CM_5.4_Announcement service.
Besides the customised welcome announcements the two predefined entries Stop
and Music can also be assigned. This makes sense particularly when forwarding to a
different CDE (see section below).
Forwarding to a different call distribution element
If the incoming call that has already been routed to the announcement service is
forwarded to a second CDE (e. g. by CDE overflow or a default call forwarding at the
user’s), the current welcome announcement is broken off and the assigned wel-
come announcement of the second CDE is played instead.
Special configurations
• If no welcome announcement is assigned at the second CDE or if the assigned
welcome announcement is deactivated, the welcome announcement of the first
CDE continues to be played.
• If at the second CDE the Stop welcome announcement is assigned, the caller ob-
tains the Ring back tone pause signal. If previously the caller was not yet con-
nected through to the announcement service (e. g. with CDE overflow when
busy), a through-connection is now made on the exchange side.
• If at the second CDE the Music welcome announcement is assigned, the caller
obtains the External audio source pause signal. If previously the caller was not yet
connected through to the announcement service (e. g. with CDE overflow when
busy), a through-connection is now made on the exchange side.
• If the user makes an enquiry call to the CDE call number, after the set delay he
will obtain the welcome announcement assigned to that CDE. When the call is
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