CALL DISTRIBUTION (DYNAMIC
ROUTING)
CALL SERVER : TELEPHONE FEATURES
Ed. 044/6 Réf. 3EH 21000 BSAA
ACTIVATION/USE
Dynamic forwarding general principle
The initial destination D0 can be:
- a station
- a Hunting Group
- the general level (see "Operator stations")
If D0 is a station or a Hunting Group:
- D1can be a station, a Hunting Group, the voice mail unit (mail box or automated attendant) or a
collective speed dial number
- D2 is the active Operator Group (see "Operator stations") with (only if the call is external) or without
the general call ringer programmed in this group
If D0 is the general level:
- D1 can be a station, a Hunting Group or a collective speed dial number
- D2 is the default Operator Group (see "Operator stations") with (only if the call is external) or wi-
thout the general call ringer programmed in this Hunting Group
Initial destination (D0) rings
Incoming internal or external call
no
yes
Has D0 answered
the call before
time-out T1 has
expired?
Conversation
Destination level 1 (D1) also
rings
no
yes
Has D0 or D1
answered the call
before time-out
T2 has expired?
Conversation
Destination level 2 (D2) also
rings
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