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THIRD PARTY CTI - CSTAAPPLICATIONS
Ed. 04 9/16Réf. 3EH 21000 BSAA
This service (available by using the "Escape" service) enables DTMF tones to be added after a call is
connected.
Dial digits
This service (available by using the "Escape" service) allows a dialing sequence to be associated with a
call (the call is initiated manually by going off-hook or via a "Make Call" or "Consultation Call" service).
Pick up Edn
This service (available by using the "Escape" service) camps a (ringing) call on a given terminal.
Get config
This service (available by using the "Escape" service) returns information about the system configura-
tion.
Device status
This service (available by using the "Escape" service) enables you to:
- start monitoring the creation/deletion of a terminal on the system
- stop monitoring
- request a device status
- request the status for all the terminals.
A terminal status gives the following information: direct number, physical status of terminal, in service
/ out of service.
Nota : Particularities of mono-line terminals:
Certain CSTA services (Answer Call, Consultation Call, etc.) may be rejected by mono-line
terminals, as a mono-line terminal can simultaneously manage only one connected call and
one call on hold (or 1 or more camped calls).
Example: it cannot answer a camped call when another call is on hold.
SUPERVISION SERVICE
This service enables a CSTA client to receive messages concerning the CSTA events occurring on a mo-
nitored device.
- It must be activated by the event monitoring activation service, used to specify the device monitored.
- Monitoring stops by itself if the monitored device disappears (as is the case with a call) or can be
stopped by the monitoring deactivation service.
- A client can find out the current state of a call or device simply by requesting it.
- The client may not necessarily receive all the events generated by the monitoring process, but sim-
ply a sub-set of them by activating a monitoring filter.
Monitor Start
This service activates Call Event Monitoring. There are two types of activation service:
- call monitoring activation: all events on the devices in which the call is involved are reported.
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