Clearing Jams
0X7U-066
If a paper jam occurs, an alarm beep sound is generated and a paper jam location is indicated on the screen. Press
to display simple solutions. If it is dicult to understand the procedures on the display, see the following sections to
clear jams. If a paper jam occurs in multiple locations at the same time, check all messages that are displayed.
Carefully read the precautions in
Important Safety Instructions(P. 2) before you start clearing paper jams.
● <MP tray area>
Paper Jams in the Multi-Purpose Tray(P. 464)
● <Drawer N area> (N=1, 2, 3, 4, 5)
Paper Jams in the Paper Drawer or the Optional Paper Deck (P. 464)
● <2-sided unit area>
Paper Jams in the Duplex Unit(P. 467)
● <Back cover area>
Paper Jams in the Back Side(P. 472)
● <Top cover area>
Paper Jams inside the Machine(P. 473)
● <Output tray area>
Paper Jams in the Optional Envelope Feeder(P. 477)
When removing the jammed paper, do not turn OFF the machine
● Turning OFF the machine deletes the data that is being printed.
If paper tears
● Remove all the paper fragments to prevent them from becoming jammed.
If paper jams repeatedly
● Tap the paper stack on a at surface to even the edges of the paper before loading it into the machine.
● Check that the paper is appropriate for the machine.
Paper(P. 569)
● Check that no jammed paper fragments remain in the machine.
● If a paper jam occurs during printing on the back side of the paper that is already printed (manual 2-sided
printing), select the [Print on the Other Side] check box in the [Paper Source] tab of the printer driver.
Do not forcibly remove the jammed paper from the machine
● Forcibly removing the paper may damage parts. If you are not able to remove the paper,contact your local
authorized Canon dealer or the Canon help line. When a Problem Cannot Be Solved(P. 514)
Troubleshooting
463
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