Faro Edge - Hardware Communication Issues; FARO Wireless Connection Issues

FARO Edge
September 2012
85
Chapter 6: Maintenance and Troubleshooting
Hardware Communication Issues
This section describes the many issues that prevent good communication
between the Edge and the host computer.
PLEASE READ BEFORE BEGINNING THE PROCESS
If communication between the computer and the Edge is lost, or if it could not be
established, the source of this issue may lie in one or all of the following areas:
• Ensure you are using the correct cables.
N
OTE: Do not use a USB to Serial/Parallel adapter to connect the Edge.
• Check the cables and connectors for bent pins or damage and ensure that the
connectors are secure. Replace all cables that show signs of damage.
• Check that unauthorized software or hardware is not conflicting with
communications; PDAs, digital cameras, scanners, zip drives, modems and
external devices are known to cause these conflicts.
• Check that only the Edge software is running on the computer. Ensure multiple
sessions of the measuring software is not running.
• Check functionality of the Edge. Look for error codes or operation issues.
• Check functionality of power supply or serial box. Look for error codes or
damage to the housing.
• Check functionality of your computer's hardware.
• Check power source for proper voltage, current and grounding. Remove any
extension cords and ungrounded cables.
• Check area to eliminate interference. Large motors, welders or items that may
cause vibration or spikes in the power source.
FARO Wireless Connection Issues
• You have set up your connection using your platform specific Bluetooth
Wizard and the FARO Bluetooth Connection Setup utility, but software
application does not find the Edge.
1 Make sure the Edge is receiving power and the On/Off switch is set to the
ON position. When the On/Off switch is set to the ON position, it lights blue.
2 If you are using a Bluetooth USB dongle make sure it is plugged into a USB
port. Also make sure the software associated with the dongle is running. If
you are unsure about this, contact the vendor who supplied the Bluetooth
hardware and software.
08M52E00_FaroArm_Edge.book Page 85 Thursday, October 4, 2012 9:31 AM