C-1
Appendix C: FARO Products Service
Policy
A one-year maintenance/warranty comes with the purchase of new
FARO manufactured hardware products. Supplemental Service Plans
are also available at additional cost. See Appendix D: FARO Service
Policy for further details.
FARO Hardware under Maintenance/
Warranty
The following is a summary of what services can be obtained under the
original warranty or Supplemental Service Plan.
1 Factory repairs on FARO-manufactured hardware products at any
FARO Service Center.
2 Factory repairs are targeted for completion within 7 (FaroArms) or 14
(Laser Trackers and Laser Scanners) working days of FARO’s receipt
of the defective item. The customer is responsible for returning the
hardware to a FARO Service Center in the original packing container
or custom case.
3 FARO will return the hardware via 2-day air service to the
Continental U.S. Outside the Continental U.S., FARO will return the
hardware to the customs broker via 2-day air service. Expedited
service can be arranged at the customer’s expense.
4 Upon expiration of original warranty a Supplemental Service Plan
may be purchased and can be renewed annually on
FARO-manufactured hardware products.
5 All Supplemental Service Plans will be due for renewal at the end of
the month in which the Service Plan or warranty was purchased, plus
12 months.
6 The original warranty and Supplemental Service Plan are transferable
to subsequent owners under certain conditions:
• The Edge is currently under the original warranty and
Supplemental Service Plan.
• New owner is, or becomes, a certified user.
• A FARO Transfer of Original Warranty or Service Plan Agreement
form is completed and submitted to Customer Service.
08M52E00_FaroArm_Edge.book Page 1 Thursday, October 4, 2012 9:31 AM
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