C-2
7 FARO will continue to repair FARO-manufactured hardware products
for a period of 7 years from the last day of FARO product production.
Contact FARO’s Customer Service Department for the exact last day
of production for your specific Edge model.
FARO Hardware NOT under Maintenance/
Warranty
Factory assessments and repairs on FARO-manufactured products will
follow the following procedure:
1 The customer obtains a service number from FARO’s Customer
Service Department.
2 The customer ships the part to a FARO Service Center with the
service number on the label along with payment or a corporate
purchase order for system testing and evaluation, which includes
compensation and calibration.
3 The payment will be applied toward the total service cost beyond the
initial payment. The estimated repair cost will be given to the
customer prior to the repair. The total cost must be paid prior to
beginning the service.
4 System testing and evaluation can take up to 30 days. FARO-
manufactured part repairs can take up to 60 days. However, the part
will be scheduled for service as soon as it arrives at a FARO Service
Center.
5 The customer is responsible for all shipping charges to and from
FARO, including import and export fees for international customers.
6 FARO will continue to repair FARO-manufactured hardware products
for a period of 7 years from the last day of FARO product production.
Contact FARO’s Customer Service Department for the exact last day
of production for your specific Edge model.
FARO Software
All FARO Software users will receive maintenance releases until the
end of life for the version at no charge electronically or at a minimal fee
for the computer media package. All enhancement and functionality
upgrades will be available for purchase upon release.
08M52E00_FaroArm_Edge.book Page 2 Thursday, October 4, 2012 9:31 AM
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