13 Troubleshooting
393
031-576 Unable to connect to the FTP server. Check if the machine communicates with
forwarding destination FTP server. For example, check if the Ethernet cable is connected,
or the IP address for the server is correct.
031-578 FTP server login error has occurred. Check if the login name (user name) and password
are correct.
031-579 Invalid FTP subdirectory path. Check if the storage location is correct.
031-580 Unable to find a file or folder name of the FTP server. Check the server access rights.
031-581 FTP scan file or folder name limit exceeded. Change the file name or the forwarding
destination folder, or move or delete the file in the forwarding destination folder.
031-582 Unable to write a file to the FTP server. Check if a file with the name you specified can be
created in the storage location, or check if the storage location has free space.
031-584 Unable to create a scan folder on the FTP server. Check if a folder with the name you
specified can be created in the storage location, or check if a folder with the same name
that you specified already exists.
031-585 Unable to delete a file on the FTP server. Check the server access rights.
031-587 Unable to delete a folder on the FTP server. Check the server access rights.
031-588 Unable to write a file to the FTP server. Check if the storage location has free space.
031-590 Job canceled. Change the file name that already exists on FTP server.
031-594 The TYPE command error has occurred. Try the same operation again. If the problem
persists, contact our Customer Support Center.
031-595 The PORT command error has occurred. Try the same operation again. If the problem
persists, contact our Customer Support Center.
031-598 The APPEND command error has occurred. Check if the machine has access rights to
append data to the FTP server. Check if the server supports the APPEND command.
031-599 The PNFR command error has occurred. Check if the machine has access rights to rename
a file on the FTP server. Check if the server supports the PNFR command.
033-513 The fax communication error has occurred. Perform the following:
• Print the received fax, or wait for a while until sending a fax is completed.
• When [Secure Fax Receive] is enabled, print the stored fax job.
033-762 The machine rejects faxes sent from unwanted numbers.
033-776 The size of the fax document data is too large and may have exceeded the space
available in memory. Lower the scan resolution rate, and then try scanning again.
Refer
• For details, see "[Resolution] (P.174)."
033-788 There is not enough memory to store the document. Select [Close], and try the following
actions.
• Set the resolution to standard.
• Decrease the number of pages to send at one time.
• Delete the received fax, or wait for a while until fax transmission is completed.
• If you are using the secure receiving mode, print the stored fax jobs.
• For details about the secure receiving mode, see "Using the Secure Receiving
Mode (P.168)."
034-515 The fax communication error has occurred. Check if the memory of the machine or the
remote fax machine is full.
Status-Code What you can do
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