13 Troubleshooting
373
13.2.3 Print Quality Problems
If the image quality of the printout is poor, use the following list to find the most likely cause, and take the
required action.
If the problem persists after the required action is taken, contact our Customer Support Center.
Documents are often
jammed.
Are suitable types of documents
being used?
Properly load the document that is suitable to the Duplex
Automatic Document Feeder (DADF).
Refer
• For details, see "Loading a Document (P.74)."
Is a special shaped document,
business card, transparency film,
or thin document used?
Are there any sticky tags, paper
clips or adhesive tape on the
document?
Remove any sticky tags, paper clips or adhesive tape on the
document before copying.
Are the document guides
misaligned?
Adjust the document guides positions.
Refer
• For details, see "Loading a Document (P.74)."
Are there document shreds stuck
in the Duplex Automatic
Document Feeder (DADF)?
Open the document feeder top cover of the Duplex Automatic
Document Feeder (DADF) to make sure that there are no
shreds inside.
Refer
• For details, see "Clearing Documents (P.364)."
The edge of the
document is creased.
Is the document curled? Flatten the curl and load the document again.
Unable to copy in color. Is [Output Color] set to [Black &
White]?
Select [Color] for [Output Color].
Refer
• For details, see "[Output Color] (P.104)."
Is the Copy Accounting feature
enabled, and is color copying
restricted?
Ask the administrator about the settings of the Copy
Accounting feature.
Refer
• For details, see "Setting Copying Restrictions on Each
Registered User (P.313)."
Is a message displayed on the
touch panel prompting you to
replace a toner cartridge?
Replace the toner cartridge of the color indicated on the
message with a new one.
• For details, see "Replacing the Toner Cartridges
(P.347)."
Is a message displayed on the
touch panel prompting you to
replace a drum cartridge?
The drum cartridge needs to be replaced with a new one. For
more information, contact your local Fuji Xerox representative.
The message to change
the toner cartridge is not
cleared even after
changing the toner
cartridge.
Is the toner cartridge set
correctly?
Reinsert the toner cartridge of the color indicated in the
message.
Refer
• For details, see "Replacing the Toner Cartridges
(P.347)."
Problem Possible Cause Action
To Next Page
Loading...
