Troubleshooting 371
Toner Smears or Print Comes Off
Problem Action
Toner smears or print comes off. The print media surface may be uneven. Try changing the Paper Type setting in the
print driver. For example, change the plain paper to heavyweight using a PCL 6
driver.
1 On the Paper/Output tab, change the Paper Type setting.
If the problem persists, verify that the correct print media is being used.
Verify that the correct print media is being used.
See also:
• "Usable Print Media" on page 139
If not, use the print media recommended for the printer.
If the problem persists, replace the drum cartridges if you have spare cartridges.
Replace the drum cartridges if you have spare cartridges.
1 Replace the drum cartridges.
See also:
• "Replacing the Drum Cartridges" on page 426
• "Installing the Drum Cartridges" on page 429
2 After you replace the drum cartridges, test print your document again.
If the problem persists, replace the fusing unit as instructed in "Replacing the Fusing
Unit" on page 432.
Replace the fusing unit.
See also:
• "Replacing the Fusing Unit" on page 432
If the problem persists, replace the 2nd BTR, the belt unit, and the retard roller as
instructed in "Replacing the Belt Unit, the 2nd BTR, and the Retard Roller" on
page 435.
Replace the 2nd BTR, the belt unit, and the retard roller.
See also:
• "Replacing the Belt Unit, the 2nd BTR, and the Retard Roller" on page 435
If the problem persists, contact the Fuji Xerox local representative office or an
authorised dealer.
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