400 Troubleshooting
Understanding Printer Messages
The printer LCD panel displays messages describing the current state of the printer and indicates possible printer
problems you must resolve. This section describes messages, their meanings, and how to clear the messages.
When you contact the customer support about an error, have the error codes and messages ready.
IMPORTANT:
• When an error code is displayed, the print data remaining on the printer and the information accumulated in the memory of the
printer are not secured.
• If the optional hard disk unit is not installed on your printer, note that the data in the memory are cleared when the printer is
turned off.
NOTE:
• An error code is listed in an error message.
• For error messages that are not listed in this chapter, refer to instructions in each error messages.
Error-Code What You Can Do
010-317 Turn off the printer and wait for 30 minutes. Open the rear cover and make sure that the fusing unit is
fully installed, and turn on the printer.
010-397 Turn off the printer. Confirm that the fusing unit is correctly installed, and turn on the printer. Contact
customer support if this failure is repeated.
016-404 Contact your system administrator.
016-405
016-500 Turn off the printer, and turn it on again.
016-501
016-502
016-503 Select Close, or wait for the time set in Fault Timeout for the printer to recover. Check if SMTP
server and DNS server are set correctly on CentreWare Internet Services.
016-504 Select Close, or wait for the time set in Fault Timeout for the printer to recover. Check if POP
server and DNS server are set correctly on CentreWare Internet Services.
016-505 Select Close, or wait for the time set in Fault Timeout for the printer to recover. Check if user name
and password used for POP3 server are set correctly on CentreWare Internet Services.
016-506 Select Close, or wait for the time set in Fault Timeout for the printer to recover. Check if SMTP
server or POP server is set on CentreWare Internet Services.
016-507 Select Close, or wait for the time set in Fault Timeout for the printer to recover. Check if user name
and password used for SMTP server are set correctly on CentreWare Internet Services.
016-520 Contact your system administrator.
016-521
016-522
016-523
016-524
016-527
016-570 Select Close, or wait for the time set in Fault Timeout for the printer to recover.
016-571
016-572
016-573
016-718 Select Close, or wait for the time set in Fault Timeout for the printer to recover. The file size
exceeds the maximum for the printer to process. Print the file from your computer.
016-720 Select Close, or wait for the time set in Fault Timeout for the printer to recover.
016-737 Turn off the printer, and turn it on again.
016-741
016-744
016-746 Select Close to recover the printer.