Diagnostic information 2-97
5026
12
Run a scan to PC job.
Does the 900.xx error reoccur?
Go to step 31. Go to step 13.
13
Is there optional memory installed? Go to step 14. Go to step16.
14
Reinstall the memory, and send a print job to the
device.
Does the 900.xx error reoccur?
Go to step 15. Go to step 16.
15
Install a Lexmark recommended memory option. Send
a print job to the device.
Does the 900.xx error reoccur?
Go to step 31. Problem
resolved.
16
Is there a modem installed on the device? Go to step 17. Go to step 21.
17
Reinstall the modem. Restart the device.
Does the 900.xx error reoccur?
Go to step 18. Go to step 20.
18
Upgrade the firmware. Contact your next level of
support for the correct firmware level to use.
Restart the printer to operating mode. Send the printer
a print job.
Does the 900.xx error reoccur?
Go to step 19. Problem
resolved.
19
Replace the modem. Restart the device.
Does the 900.xx error reoccur?
Go to step 31. Problem
resolved.
20
Run a fax job.
Does the 900.xx error reoccur?
Go to step 31. Go to step 21.
21
Are there any ISP (internal solutions port) options
installed?
Go to step 22. Problem
resolved.
22
Reinstall the first ISP option. Restart the device.
Does the 900.xx error reoccur?
Go to step 24. Go to step 23.
23
Run a job to test the option.
Does the 900.xx error reoccur?
Go to step 24. Go to step 26.
24
Upgrade the firmware. Contact your next level of
support for the correct firmware level to use.
Restart the printer to operating mode.
Does the 900.xx error reoccur?
Go to step 25. Problem
resolved.
25
Replace the faulty ISP option. Restart the device.
Does the 900.xx error reoccur?
Go to step 31. Go to step 26.
26
Are there any more ISP options to install? Go to step 27 Problem
resolved.
27
Install the next ISP option. Restart the device.
Does the 900.xx error reoccur?
Go to step 29. Go to step 28.
28
Run a job to test the option.
Does the 900.xx error reoccur?
Go to step 29. Go to step 26.
Step Action and questions Yes No
To Next Page
Loading...
Need help?
General
