IPECS Release 5
Feature Description & Operation 5.0
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A Terminal Hunt Group can be assigned with a pilot number (the Station Group number) so that calls
to the pilot number will hunt. In this case, the call will route as described for Circular Pilot Number
hunting.
ACD Station Group
Calls can be sent to an ACD group by dialing the Station Group Number or assigning CO/IP lines to
ring directly to the Station Group. Calls are directed to the station in the group that has been idle for
the longest continuous time, Uniform Call Distribution. If all stations are busy or unavailable when
the call is received, the call may be routed to an alternate location or may continue to wait (queue)
for an available station in the group. After queuing to the group, the caller may be routed to an
overflow destination, which can be a Station, Station Group or Voice Mailbox.
An ACD supervisor can be assigned to monitor the group and act to oversee operations of the group.
The ACD Supervisor can print group statistics and activate alternate routing as well as assist agents.
Station Ring Group
A call to any station in the Group will cause all stations in the group to ring and any station in the
group may answer the call. If the call remains unanswered beyond the Overflow timer, the call is
sent to the Overflow destination, which can be a Station, Station Group or Voice Mailbox.
Multiple calls can be received by a Station Ring Group and can be serviced in any order.
External AA/VM Station Group
This group is assigned to support an external Auto Attendant Voice Mail system that employs SLT
ports to interface to the iPECS. An External AA/VM group is assigned for either circular or terminal
hunt. The External AA/VM may employ either in-band signaling over the audio channel or SMDI
protocol with a signaling connection to the system RS-232 channel.
Pick-Up Station Group
A station can be assigned to a Call Pick-Up group and then may pick-up (answer) calls to other
stations in the group employing the system’s Group Call Pick-Up feature.
VMIM/VSF AA/VM Group
The VMIM/VSF memory is employed by the integrated iPECS AA/VM application. Incoming calls
can be directed to one of 70 user-recorded announcements, which may request further routing
instructions from the user in the form of caller dialed digits. These digits are employed to route the
caller as defined in the system CCR (Customer Controlled Routing) Tables.
The VMIM/VSF AA/VM Group Voice Mail application receives calls forwarded or recalling from a
station. Such calls will receive the user’s pre-recorded greeting and may leave voice messages.
The user may call the VMIM/VSF AA/VM Group to review and manage the integrated Voice Mail
application.
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