IPECS Release 5
Feature Description & Operation 5.0
2-130
2.67.3 Lost Call Recording
Description
Incoming calls where the caller hangs up before answer or while in a hold state are considered
Abandoned or Lost calls. Special SMDR call records are provided for lost calls in real-time, as they
occur, and a summary Lost Call count report is available on demand.
The real-time Lost Call records provide details on the called party, when and how long the call rang
or was on hold before being abandoned, etc. Description of the record details is provided in the
following charts. As noted in the charts, the dialed number field indicates the type of call and the ring
or hold duration before the call was abandoned. The first character in the NUM I field is the status of
the call when abandoned:
R normal ring to a station,
G ring to a station group and
H call placed in a hold state, including Transfer hold.
STA CO TIME START DIAL/CLI/CPN NUM-1 COST ACCOUNT CODE DIAL/CLI/CPN NUM II
EXT 31 00:00 14/05/02 15:45 R RING 01:35
¾ Incoming call on CO Line 31 received on May 14, 2002 at 3:45 pm, rang the assigned stations for 1 minute and 35
seconds.
STA CO TIME START DIAL/CLI/CPN NUM-1 COST ACCOUNT CODE DIAL/CLI/CPN NUM II
101 31 00:00 14/05/02 16:45 R RING 02:03
¾ Station 101 rang for an incoming call on CO Line 31 on May 14, 2002 at 4:45 pm, rang for 2 minutes and 3
seconds.
STA CO TIME START DIAL/CLI/CPN NUM-1 COST ACCOUNT CODE DIAL/CLI/CPN NUM II
101 02 00:00 15/05/02 09:35 R 100 RING 00:49
¾ Incoming call on CO Line 02 on May 15, 2002 at 9:35 am forward from station 101 to station 100 and rang for 49
seconds.
STA CO TIME START DIAL/CLI/CPN NUM-1 COST ACCOUNT CODE DIAL/CLI/CPN NUM II
104 05 00:00 16/05/02 11:06 G621 RING 01:32
¾ Incoming call on CO Line 05 on May 16, 2002 at 11:06 am routed to station 104 of Station Group 620 and rang for
1 minute and 49 seconds.
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