Troubleshoot the creation of an FTP external location (after an
error message)
An error message displays to indicate that the creation of the FTP external location failed.
According to the error message, perform the verifications proposed in the next table in order to
fix the issue.
Error message Action to perform
The user name or password is
incorrect.
Check the remote user name and the password.
If the user name and password are correct, check the syntax
of the external location name:
• For a remote host user: <hostname>\<username> or
<IP_address>\<username>
• For a domain user: <domainname>\<username>
The remote hostname cannot
be resolved.
• Make sure the hostname is correct and valid.
• Make sure the printer is connected to customer's network.
• Check the network settings of the printer in Océ Express
WebTools:
Primary DNS suffix, Preferred DNS server, Subnet mask,
Default Gateway
• Check with the System Administrator if the DNS server can
resolve the hostname to an IPv4 address
• If any of the previously mentioned checks does not solve
the problem, enter the remote host IPv4 address instead of
the hostname.
Missing or incorrect path. Make sure the path syntax conforms to:
• hostname/share[/folder/...] or,
•
<IP_address>/share[/folder/...]
The remote host could not be
found.
• Make sure the hostname or IP address is correctly typed.
• Make sure the remote host is up and running, and that it is
connected to the network.
The remote host is not accessi-
ble.
• Check that the FTP protocol is enabled on the remote host.
• Check that the customer network security policy (firewall/
switch) allows the FTP ports.
• For FTP destination: check that the FTP server uses the port
21.
The external location cannot be
tested: the remote server has
reached the maximum number
of connections.
The external locations server has reached the maximum
number of connections. Check with the System administrator
or try again later.
4
Troubleshoot the creation of an FTP external location (after an error message)
Chapter 3 - Define your Workflow with Océ Express WebTools
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