3 Features C
Features 3-55
Consultation Hold
Description Allows the extension user to place a call on hold temporarily to
transfer it, make a Conference call, or perform Call Splitting. The
held call can be retrieved from other extensions.
Conditions • With a proprietary telephone, Consultation Hold is established by
pressing TRANSFER or CONF button. With a standard telephone, it is
established by pressing the hookswitch lightly.
• With a standard telephone, the user can hold a call only to transfer it.
• Doorphone calls and paging calls cannot be placed on Consultation
Hold.
• A new incoming call will not arise at the extension which is keeping a
call on Consultation Hold. The extension is regarded as busy.
• If a calling party is placed on hold, music is sent to the party, if
available. (Music on Hold)
• If a call on hold is not retrieved in a specific period of time, Transfer
Recall starts.
• If an outside call is placed on hold and not retrieved in 30 minutes, it is
automatically disconnected.
Programming References
Section 4, System Programming
[201] Transfer Recall Time
[990] System Additional Information, Fields (2), (5)
Feature References Section 3, Features
Call Splitting Call Transfer, Unscreened
Call Transfer, Screened – to Conference
Extension Conference, Unattended
Call Transfer, Screened – to Music on Hold
Outside Line
Operation References Not applicable.
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