Spectra T200 - Page 334

Chapter 11 — Configuring and Using AutoSupport Using AutoSupport
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
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6. If you do not need to make any changes to the contact person’s
information for this support ticket, proceed to Step 7.
 If you need to temporarily change the contact person’s information
for this ticket, click Profile Data. The Profile Summary screen
displays.
Make any necessary changes in the Profile Summary screen, then
click Use Settings. The Select Ticket Type screen redisplays.
 Click Cancel to return to the Select Ticket Type screen without
making any changes to the contact person’s information.
7. In the Select Ticket Type screen (Figure 199 on page 334), type a
detailed description of the issue in the Problem Description field,
including what happened just before the failure occurred.
Note: Supplying a detailed problem description helps support
personnel to address the issue more quickly and efficiently.
Figure 200 The Profile Summary screen.