Spectra T200 - Troubleshooting BlueScale User Interface Issues

Chapter 12 — Library Troubleshooting Troubleshooting BlueScale User Interface Issues
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
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Cannot create a
new storage
partition
Make sure that you have:
 An active SLS key to support multiple partitions entered in the Option
Enablement panel of the System Settings screen (see Standard and upgraded
options for the library on page 102).
 Unassigned licensed chambers available for use in the new partition. If
necessary, modify an existing partition to make chambers available (see
Modifying an Existing Partition on page 211), or license additional chambers
with a CoD capacity key (see Capacity-On-Demand (CoD) on page 526).
 One or more drives available for use in the new partition. If necessary,
modify an existing partition to make one or more drives available or install
additional drives.
 Fewer than 8 storage partitions configured for a T200 or fewer than 12 storage
partitions configured for a T380 or T680 if all partitions in the library use
RIMs or QIPs to provide the robotic control path, or fewer than six drives
used to provide the robotic control path in partitions.
Notes:
 Libraries running BlueScale software versions earlier than BlueScale12.6.3
are limited to eight storage partitions.
 A single RIM or F-QIP can export up to eight partitions; a single RIM2 can
export up to 8 partitions for a T200 or 12 partitions for a T380 or T680.
 A maximum of six different exporting controllers can be used in a library.
 Make sure that no background processes are running (for example, Media
Auto Discovery, PreScan, or PostScan). If a background process is running,
the library displays a message indicating what it is.
 If the background process is Media Auto Discovery, PreScan, or PostScan
and you cannot wait for the process to complete, you can stop or pause the
operation (Stop the Discovery Process on page 288 and Pause the PostScan
Process on page 297).
 For all other background processes, wait until the process is completed and
then retry the partition creation.
Cannot import or
export cartridges
Make sure that no background processes are running (for example, Media Auto
Discovery, PreScan, or PostScan). If a background process is running, the
library displays a message indicating what it is.
 If the background process is Media Auto Discovery, PreScan, or PostScan and
you cannot wait for the process to complete, you can stop or pause the
operation (Stop the Discovery Process on page 288 and Pause the PostScan
Process on page 297).
 For all other background processes, wait until the process is completed and
then retry the import or export operation.
Cannot log into the
library
Log into the library using the default superuser (su). See Configuring Library
Users on page 96 for a list of the default user names and passwords.
Forgot the user
names or
passwords
Issue Resolution