Chapter 12 — Library Troubleshooting Troubleshooting BlueScale User Interface Issues
December 2019 User Guide—Spectra T200, T380, and T680 Libraries
343
Cannot use a
Global Spare drive
to replace a
malfunctioning
drive in the
partition
Make sure that a Global Spare drive is assigned to the partition (see Assign
Global Spare Drives on page 193).
Make sure that no background processes are running (for example, Media
Auto Discovery, PreScan, or PostScan). If a background process is running,
the library displays a message indicating what it is.
If the background process is Media Auto Discovery, PreScan, or PostScan
and you cannot wait for the process to complete, you can stop or pause the
operation (Stop the Discovery Process on page 288 and Pause the PostScan
Process on page 297).
For all other background processes, wait until the process is completed and
then retry activating the Global Spare.
Operator panel
touch screen
displays broken
graphics or an error
message
1. Display the soft keyboard (see Figure 43 on page 91).
2. Change the keyboard to display the number keypad.
3. Depending on what is displayed on the screen, press and hold the specified
number key for 10 seconds:
1—Refresh the library’s built-in web browser. Use this option if you see a
message such as “Page cannot be displayed” or if graphics on the screen
(for example, health icons) are not loading properly.
2—Restarts the library’s built-in web browser.
3
— Restarts the library’s web server and the built-in web browser. Use this
option if you see a message such as “Page not found.”
System message
states that the
BlueScale Software
Support key
expired
A valid BlueScale Software Support key is required before you can update
BlueScale software. Renew the key as described in Renewing the BlueScale
Software Support Key on page 438.
System message
states that the
library booted to
the redundant
partition
The library uses a secondary mirror of the operating system if it is unable to
successfully start from the primary copy. Contact Spectra Logic Technical
Support for assistance (see Contacting Spectra Logic on page 7).
Touch screen
buttons and text
fields are out of
alignment
Recalibrate the touch screen (see Calibrating the Touch Screen on page 464).
USB device does
not appear as a
“save to” option
Make sure that you plug the USB device into the LCM and allow time for the
device to mount before you select the option that saves data to the USB
device.
Reset the LCM to make sure that the USB port is not hung (see Reset the LCM
on page 359).
The library only recognizes FAT-formatted, not NTFS-formatted, USB
devices. Try using a different USB device.
Issue Resolution
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