8.6 Problems during Scanning
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8.6.2 Unable to Import Scanned Data to the Computer
If you cannot import scanned data to the computer, identify the symptom in the following table to perform the
corresponding remedy.
Symptom Check Remedy
Unable to find the
scanner.
Is the main power and power
switch turned on?
Turn the main power and power switch on.
Is the network cable disconnected
from the computer?
Connect the network cable to the computer.
Is the network between the
computer and the machine
working?
Consult with your network administrator.
Is the SNMP port enabled? Set the SNMP port to Enabled.
Refer
Refer to "Port Settings" (p. 310).
Specify the IP address of the scanner you want to discover,
manually.
Is the machine in the Sleep mode? Exit the Energy Saver mode.
Refer
Refer to "Exiting the Energy Saver Mode" (p. 37).
Specify the IP address of the scanner you want to discover,
manually.
Unable to access
data in a folder
from PC.
Are the network settings correct? Make sure the IP Address settings are correct.
Refer to "Protocol Settings" (p. 311).
Is the DNS server turned on? Make sure the DNS server is turned on.
Unable to open a
folder.
Is the folder registered? Register the folder.
Refer
Refer to "Create Folder" (p. 201).
Password forgotten? Set the password again.
Refer
Refer to "Check Folder Password" (p. 202).
Unable to rescan.
Is the original size too large? Lower the original size, and import again.
Refer
Refer to "Original Size (Specifying the Area Size
to be Scanned)" (p. 156).
Lower the magnification, and import again.
Refer
Refer to "Reduce / Enlarge (Specifying the
Scanning Magnification)" (p. 156).