July, 2007
2-24
WorkCentre 5020
Initial Issue
Status Indicator RAPS
Display Priority in Case of Multiple Errors
When multiple errors occur simultaneously, they will be shown on the Control Panel display in
the following priority order. Always begin troubleshooting with the highest-priority error.
Priority
Order
Error
Code
Error Name Error Characteristic
1
(Highest)
U7-0 UI Communication TimeOut
Unable to control the
display at the Control
-
ler
2 U7-1 UI Communication Error
3 H9-7 MCU-STM comm. error
Fatal Error
4 N9-1 IOT Communication Error
5 N9-0 Controller Logic fail
6 U0-1 Main Motor stop error
7 U1-1 Main Motor rotation error
8 U2-1 Carriage Module Fail
9 U3-5 Laser Power or ROS Motor Fail
10 U4-1 Fuser On Time Fail
11 U4-2 Over Heat Temp Fail
12 U4-3 FS1 thermistor defect
13 U4-9 Fuser Fan defect
14 U6-2 RAM read/write check error
15 U6-3 NVM data defect
16 U6-4 NVM read/write cannot be executed
17 U6-5 RAM read/write check error
18 U8-1 Billing Counter Defect
19 U9-0 HVPS fail
20 E9-1 AMS NG Out Of Range
Dynamic Error
(Job Cancel)
21 E9-2 Paper direction mismatch
22 E8-1 Nup NG Out Of Range
23 E8-2 Nup Paper direction mismatch
24 L9-0 Copy Counter Full
25 N4-0 No Response from USB-Host
26 N4-1 HBPL or XPJL Syntax Error
27 N4-2 Download File Error
27 N4-3 Download Flash Write Error
29 N5-0 Push Scan TimeOut
30 A5-1 Platen Cover Open Document Cover
Open
32 E5-1 IOT L/H Cover open
Paper Cover Open
33 E5-2 IOT Front Cover open
34 E6-1 L/H Low Cover open
35 E6-2 STM L/H Cover open
36 A1-1 Doc Misfeed Jam
Document Jam
37 A2-2 No Supported Doc Size
38 A4-1 Short Length Detect
39 A4-2 Long Length Detect
40 C1-1 Tray1 F/O#1 SNR on JAM
Paper Jam
41 C1-2 Tray1 Regi SNR on JAM
42 C2-1 STM F/O#2 SNR on JAM
43 C2-2 Tray1 F/O#1 SNR on JAM from STM feed
44 C2-3 STM Regi SNR on JAM
46 C9-3 MSI Regi SNR on JAM
47 E1-2 Exit SNR on JAM
48 E3-1 Exit SNR off JAM
49 C8-1 F/O#1 SNR Static JAM
50 C8-2 F/O#2 SNR Static JAM
51 E1-6 Regi SNR Static JAM
52 E3-6 Exit SNR JAM
53 E0-1 CPM Image Lost
54 C0-1 APS NG Unselected
Tray-related errors
56 C5-1 Tray1 Paper Size Mismatch
57 C6-1 Tray2 Paper Size Mismatch
58 C7-1 MSI Paper Size Mismatch
59 C5-0 No paper in the select paper tray (Tray1)
60 C6-0 No paper in the select paper tray (Tray2)
61 J1-2 Toner Empty
Resolvable by replac-
ing parts
62 J3-1 No Drum cartridge
63 J6-1 Drum cartridge life end
64 J7-1 Drum CRUM comm. Error
65 J7-2 Drum CRUM Market Identity Mismatch
66 J7-3 Drum CRUM ID error
67 N1-1 EPC Memory Full An error that only
stops scanning
Priority
Order
Error
Code Error Name Error Characteristic
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