Cisco SPA303 - Enabling Anonymous Call and Caller ID Blocking Services; Enabling Automatic Call Distribution (ACD) Service

Customizing Cisco SPA and Wireless IP Phones
Enabling Call Features
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 55
3
Enabling Anonymous Call and Caller ID Blocking Services
STEP 1 Log in to the configuration utility.
STEP 2 Click Admin Login and advanced.
STEP 3 Click the Phone tab.
STEP 4 Under Supplementary Services, under the type of call blocking to enable, choose
yes.
• Block ANC Serv—Blocks anonymous calls.
• Block CID Serv—Blocks outbound caller ID.
NOTE These features can also be configured from the User tab, under Supplementary
Services.
STEP 5 Click Submit All Changes.
Enabling Automatic Call Distribution (ACD) Service
Typically used for call centers, Automatic Call Distribution (ACD) handles incoming
calls and manages them based on a database of instructions. You can enable this
with the SIP B parameter (
“Configuring SIP” section on page 101).
Defaults to no (disabled).
STEP 1 Log in to the configuration utility.
STEP 2 Click Admin Login and advanced.
STEP 3 Click the Phone tab.
STEP 4 Under Supplementary Services, in the ACD Login Serv field, choose yes.
STEP 5 In the ACD Ext field, choose the extension used for handling ACD calls. Select 1-6,
depending on your phone model. Defaults to 1.
STEP 6 Click Submit All Changes.