Customizing Cisco SPA and Wireless IP Phones
Enabling Call Features
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 57
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Enabling Call Transfer and Call Forwarding Services
STEP 1 Log in to the configuration utility.
STEP 2 Click Admin Login and advanced.
STEP 3 Click the Phone tab.
STEP 4 Under Supplementary Services, under the transfer type you want to enable,
choose yes:
• Attn Transfer Serv—Attended call transfer service. The user answers the
call before transferring it.
• Blind Transfer Serv—Blind call transfer service. The user transfers the call
without speaking to the caller.
You can also enable or disable call forwarding:
• Cfwd All—Forwards all calls.
• Cfwd Busy—Forwards calls only if the line is busy.
• Cfwd No Ans—Forwards calls only if the line is not answered.
STEP 5 Click Submit All Changes.
Enabling Conferencing
To allow the user to perform call conferencing on the phone:
STEP 1 Log in to the configuration utility.
STEP 2 Click Admin Login and advanced.
STEP 3 Click the Phone tab.
STEP 4 Under Supplementary Services, in the Conference Serv field, choose yes.
STEP 5 Click Submit All Changes.
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