Customizing Cisco SPA and Wireless IP Phones
Enabling Call Features
Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 56
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Enabling Call Back Service
Call back is a feature that forces the phone to repeatedly try a number that has
been dialed and received a busy response. The busy number is tried until the call
goes through and the phone rings on the user’s end.
To enable call back service:
STEP 1 Log in to the configuration utility.
STEP 2 Click Admin Login and advanced.
STEP 3 Click the Phone tab.
STEP 4 In the Phone tab, under Supplementary Services, in the Call Back Serv field,
choose yes.
STEP 5 Click Submit All Changes.
Enabling Call Park and Call Pickup Services
Call park and call pickup are features available on IP phones in a Cisco SPA 9000
system. Call park allows users to put a call on a line and make it available for
another user to pick up. Call pickup allows a user to pick up a phone that is ringing
at another user’s phone.
STEP 1 Log in to the configuration utility.
STEP 2 Click Admin Login and advanced.
STEP 3 Click the Phone tab.
STEP 4 Under Supplementary Services, under the type of call feature to enable, choose
yes.
• Call Park Serv—Enables call parking.
• Call Pickup Serv—Enables call pickup.
STEP 5 Click Submit All Changes.
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