Troubleshooting
Service Instructions M-TYPE DELTA - 00.0 - 12/2019 217
4911 Information • Reset necessary
4918 Warning Invalid update file • Contact DA Service
4919 Warning Reset failed • Contact DA Service
4920 Warning Error in update log • Contact DA Service
4921 Warning The update was interrupted • Contact DA Service
4922 Error Unable to find user database • Contact DA Service
4923 Error Synchronization failed • Contact DA Service
4924 Warning Control not responding • Perform a software update
4930 Information Control replaced • Data transfer from control panel to
control
4931 Information Checksum error of the control • Data transfer from control panel to
control
6070 Error Internal CAN • Perform a software update
• Replace control
6353 Error EEprom Timeout • Switch off the control, wait until the
LEDs are off, check connection for
machine ID, and switch on control
again
6360 Information No valid data on external EEprom
(internal data structures are not
compatible with the external data
storage device)
• Software update
6361 Information No external EEprom connected • Connect machine ID
6362 Information No valid data on internal EEprom
(internal data structures are not
compatible with the external data
storage device)
• Check machine ID connection
• Switch off the control, wait until the
LEDs have gone out, and then
switch on the control again
• Software update
6363 Information No valid data on internal and external
EEprom (software version is not
compatible with the internal data
storage device, emergency operating
features only)
• Check machine ID connection
• Switch off the control, wait until
the LEDs have gone out, and then
switch on the control again
• Software update
6364 Information No valid data on internal EEprom and
no external EEprom connected (the
internal data structures are not
compatible with the external data
storage device)
• Check machine ID connection
• Switch off the control, wait until
the LEDs have gone out, and then
switch on the control again
• Software update
6365 Information Internal EEprom defective • Replace control
6366 Information Internal EEprom defective and
external data not valid (emergency
operating features only)
• Replace control
6367 Information Internal EEprom defective and
external data not valid (emergency
operating features only)
• Replace control
7270 Information External CAN • Check connection cables
• Perform a software update
• Replace CAN slaves
9300 Error CAN cable not connected • Check CAN cable
Code Type Meaning Remedial action