Juniper SRX650 - Contacting Customer Support and Returning Components; Contacting Customer Support

CHAPTER 26
Contacting Customer Support and
Returning Components
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Contacting Customer Support on page 155
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Return Procedure for the SRX650 Services Gateway on page 156
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Locating the SRX650 Services Gateway Chassis Serial Number and Agency
Labels on page 157
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Locating the SRX650 Services Gateway GPIM Serial Number Label on page 157
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Listing the SRX650 Services Gateway Component Details with the CLI on page 157
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Information You Might Need to Supply to JTAC on page 158
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Required Tools and Parts for Packing the SRX650 Services Gateway on page 158
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Packing the SRX650 Services Gateway for Shipment on page 159
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Packing the SRX650 Services Gateway Components for Shipment on page 160
Contacting Customer Support
Once you have located the serial numbers of the device or component, you can return
the device or component for repair or replacement. For this, you need to contact Juniper
Networks Technical Assistance Center (JTAC).
You can contact JTAC 24 hours a day, 7 days a week, using any of the following methods:
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On the Web: Using the Case Manager link at https://www.juniper.net/support/
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By telephone:
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From the US and Canada: 1-888-314-JTAC
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From all other locations: 1-408-745-9500
NOTE: If contacting JTAC by telephone, enter your 11-digit case number
followed by the pound (#) key if this is an existing case, or press the star
(*) key to be routed to the next available support engineer.
155Copyright © 2018, Juniper Networks, Inc.