Related
Documentation
Return Procedure for the SRX650 Services Gateway on page 156•
• Listing the SRX650 Services Gateway Component Details with the CLI on page 157
• Locating the SRX650 Services Gateway Chassis Serial Number and Agency Labels on
page 157
• Packing the SRX650 Services Gateway for Shipment on page 159
• Packing the SRX650 Services Gateway Components for Shipment on page 160
Return Procedure for the SRX650 Services Gateway
To return an SRX650 Services Gateway or component to Juniper Networks for repair or
replacement:
1. Determine the part number and serial number of the services gateway or component.
2. Obtain a Return Materials Authorization (RMA) number from JTAC.
NOTE: Do not return the services gateway or any component to Juniper
Networksunlessyou have first obtainedan RMA number.Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments are returned to the customer via collect freight.
3. Pack the SRX650 Services Gateway or component for shipping.
For more information about return and repair policies, see the customer support webpage
at https://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case
Manager link at https://www.juniper.net/support/ or call 1-888-314-JTAC (within the
United States) or 1-408-745-9500 (outside the United States).
Related
Documentation
Listing the SRX650 Services Gateway Component Details with the CLI on page 157•
• Locating the SRX650 Services Gateway Chassis Serial Number and Agency Labels on
page 157
• Information You Might Need to Supply to JTAC on page 158
• Packing the SRX650 Services Gateway for Shipment on page 159
• Packing the SRX650 Services Gateway Components for Shipment on page 160
• Contacting Customer Support on page 155
Copyright © 2018, Juniper Networks, Inc.156
SRX650 Services Gateway Hardware Guide
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