Juniper SRX650 - Information You Might Need to Supply to JTAC; Required Tools and Parts for Packing the SRX650 Services Gateway

NOTE: In the show chassis hardware command, the Gigabit-Backplane
Physical Interface Module (GPIM) slot number is reported as an FPC number,
and the GPIM number (always 0) is reported as the PIC number.
Most components also have a serial number ID label attached to the
component body.
Related
Documentation
Return Procedure for the SRX650 Services Gateway on page 156•
• Locating the SRX650 Services Gateway Chassis Serial Number and Agency Labels on
page 157
• Contacting Customer Support on page 155
• Information You Might Need to Supply to JTAC on page 158
Information You Might Need to Supply to JTAC
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway when the problem occurred
•
Configuration data displayed by one or more show commands
•
Your name, organization name, telephone number, fax number, and shipping address
Related
Documentation
Return Procedure for the SRX650 Services Gateway on page 156•
• Listing the SRX650 Services Gateway Component Details with the CLI on page 157
• Locating the SRX650 Services Gateway Chassis Serial Number and Agency Labels on
page 157
• Packing the SRX650 Services Gateway for Shipment on page 159
• Packing the SRX650 Services Gateway Components for Shipment on page 160
• Contacting Customer Support on page 155
Required Tools and Parts for Packing the SRX650 Services Gateway
To removethe componentsfrom the SRX650 Services Gateway or to removethe services
gateway from a rack, you need the following tools and parts:
•
Blank panels to cover empty slots
•
Electrostatic bag or antistatic mat for each component
Copyright © 2018, Juniper Networks, Inc.158
SRX650 Services Gateway Hardware Guide