Lexmark MX912dxe - Page 100

Action Yes No
Step 17
Check the 2 x 500‑sheet tray controller board pins for damage, and replace
if necessary. See
“2 x 500-sheet tray controller board removal” on
page 487.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
2 x 500‑sheet tray 4 jam service check
Action Yes No
Step 1
Enter the Diagnostics menu, and then navigate to:
EVENT LOG > Display Log
Do most of the recent error codes end with a 1? (Example: 241.11, 200.91)
Go to step 2. Go to step 7.
Step 2
Make sure that the tray 4 feed paper path, including the sensors, are free
of debris or dust.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check the sensor (2 x 500‑sheet tray 4 feed).
Is it free of damage?
Go to step 4. Go to step 6.
Step 4
Enter the Diagnostics menu, and then navigate to:
SENSOR TESTS > 2 x 500-Sheet Tray Sensor Tests > Tray 4 feed
Does the sensor status change while toggling the sensor?
Go to step 13. Go to step 5.
Step 5
a Reseat the sensor cable.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 6. The problem is solved.
Step 6
Replace the sensor (2 x 500‑sheet tray 4 feed). See
“2 x 500-sheet tray
transport assembly sensors removal” on page 492.
Does the problem remain?
Go to step 7. The problem is solved.
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Diagnostic information
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