Lexmark MX912dxe - Hard Disk Failure Service Check; Incompatible Hardware Option Service Check

Incompatible hardware option service check
Action Yes No
Step 1
Warning—Potential Damage: Do not perform this step if the printer is
on.
a Reseat the hardware option cables.
b Check the cables for damage, and replace if necessary.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Check the firmware version of the hardware option if it is supported by
the engine firmware. Update the firmware if necessary.
Note: Contact the next level of support for the correct firmware
version.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
Check the hardware option controller board pins for damage, and replace
if necessary.
Does the problem remain?
Contact the next level
of support.
The problem is solved.
Hard disk failure service check
Action Yes No
Step 1
Delete unnecessary files:
• Navigate to Settings > Print Settings > Utilities Menu
> Delete Downloads on Disk > Yes.
• Enter the Configuration menu, and then navigate to Settings > Jobs
on Disk > Delete.
Does the problem remain?
Go to step 2. The problem is solved.
Step 2
Make sure that the firmware version is the latest.
Note: The latest firmware versions are available on the Technical
service bulletins at
support.lexmark.com.
Does the problem remain?
Go to step 3. The problem is solved.
Step 3
a Make sure that the hard disk cable is properly installed.
b Check the cable for damage, and replace if necessary.
Does the problem remain?
Go to step 4. The problem is solved.
7421
Diagnostic information
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